Returns Refund & Exchange Policy

Eligibility:

• We offer a 48 hours Return or Exchange policy for unused and unworn items.
• Items must be returned in the same condition as received, in original packaging, and accompanied by the original invoice.
• for an easy return and refund process, please make an unboxing video of the product you have received and share at info@ajbfinejewels.com or WhatsApp at +91 9120275553
• Note: There is no exchange, return, or replacement policy on international orders.

Conditions:

• Returns are accepted only if the product is returned in the original box with our invoice.
• Products should be new or in unused condition without any scratches, marks, or damage.
• Items that have been resized, altered, or damaged are not eligible for refund/exchange and will be returned to the customer at their expense.

Return Process:

• To initiate a return, please contact our customer care. We will arrange a return shipment from the original delivery address.
  
• For areas where return facility is not provided by our logistics partner, customers may need to ship the product back to us at their expense.
• The customers can return the product within 5-7 business days after receiving the product.

Refund Process:

• The refund will be credited to customers account within 7-10 working days through original payment method.
  
• The exchanged or replaced product will be delivered in 5-7 business days.

Cancellations Policy

Order Cancellation:

• If you wish to cancel your order, please contact our Customer Care at +91 91202755553, +91 9129785553 as soon as possible with your order number.
• Orders can be cancelled and refunded if they have not been processed.

If your order has been dispatched:

• COD Orders: You may choose not to accept the delivery; the product will be returned to us.
• Prepaid Orders: Accept the delivery and then initiate a return for a refund.
  

• Products with any kind of customization (e.g., engraving or bespoke designs) cannot be cancelled after placing the order.